Shannon Heroux Wiki – Shannon Heroux Biography
Shannon Heroux said she shared her story to raise awareness of discrimination in an attempt to prevent someone else from going through what she has. The Uber driver posted an emotional video on TikTok, saying that the ongoing Covid-19 pandemic has made life increasingly difficult to communicate as people donned masks to protect the wider community.
She said, “A while ago, I was denied service at a Dunkin ‘Donuts because I’m deaf,” she told the camera, breaking down in tears. “I didn’t know how to process it, I was confused, I couldn’t hear anything. I have an implant but I wasn’t using it at the time.
Shannon Heroux in tears after being ‘refused at Dunkin’
A 32-year-old woman from Los Angeles, California, said she was “hurt” and “heartbroken” after she was allegedly denied service at a restaurant because she was deaf. The North Hollywood woman, identified as Shannon Heroux, tearfully recalled the incident, which happened in an Encino area, Dunkin ‘Donuts, in videos she posted on TikTok, CBS 2 Los Angeles reported.
“I couldn’t hear anything. I’m wearing a cochlear implant, but I wasn’t wearing it at the time,” Heroux explained in the video, which has been viewed more than 11 million times and received more than 2 million likes since it was posted. . it was uploaded last week. “I’ve never been denied service before and it hurts,” she added.
The Uber driver, who described Dunkin ‘Donuts as her “favorite place to go,” said she asked the cashier and manager to lower their masks so she could read their lips or write what they were saying, but they refused. “She didn’t believe me. You could see it in her body language,” said Heroux, who explained that she and the manager were separated by Plexiglass and were 6 feet apart during the exchange.
“I kept saying, ‘I can’t hear you. I can’t hear you. I need to lip-read.’ He refused to write anything. He refused to lower his mask,” she added. “And then before I knew it, I said, ‘Are you going to accept my request?’ and he said no, or shook his head. ” Heroux said that she was still processing the incident a week after it happened and that the pain has not subsided. “Total confusion and heartbreak,” she said.
Heroux claimed that this was not the first time such an incident had occurred during the pandemic and that she was at her “breaking point.” “I’ve been discriminated against [against] this whole pandemic, and it’s about time someone did something. Target, Costco, the grocery store, Walmart, now Dunkin ‘, I’ve had enough. I’ve had enough,” she said. in a follow-up video on TikTok.
Dunkin ‘Donuts has since reached out to Heroux and “apologized a lot” as people worked to “handle the situation,” according to Yahoo News. In addition, Heroux was contacted by the franchise owner, who offered to “meet and discuss what happened.”
“You know, it’s important that change be made. I stand up for the deaf community. I’m very happy to spread awareness. I’m happy to have contacted them,” Heroux said in a third TikTok video.
Dunkin ‘Donuts later issued a statement in response to the incident. “We take these types of matters very seriously. At Dunkin ‘, we are committed to creating a welcoming environment and treating each guest with dignity and respect. We have reached out to the guest to apologize and are actively working with the guest to resolve the case”. “said the company.
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